Monday, May 23, 2005

HOW TO ENSURE YOURSELF BAD CUSTOMER SERVICE #3

THREATEN TO GO ELSEWHERE

To put it simply: it would be best that you did. And this has to be the lamest of threats. It's not really a threat, it's a tease because all the associates thinking when you say, "I'm going to go somewhere else," is "Cool, were you going to leave now or in a few minutes?" Either wayl, it's someone else that has to tolerate your endless sulking and whining. This method is really old school and is rarely effective in today's retail landscape because, well, we know that you would anyway. Go somewhere else peacefully and quietly--don't make a scene. Or else some associate will give you a few suggestions of where you could go.

3 comments:

Sassypants said...

So very true! I always thought it would be amusing if someone threatened to go somewhere else and actually left, then a week later was spotted back in your store and you had the opportunity to tell them what a punk ass they are for coming in again. sigh...

sarahsmile3 said...

Sassypants is my favorite.

j3 said...

yeah, very often customers, like retailers, make promises they can't keep--"going elsewhere" is a very good example of such promises.